Crystal Cave on the Web Ltd
 
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Information

About Us Crystal Cave Web are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Crystal Cave on the Web Ltd
Pound House
Twyning
Gloucestershire
United Kingdom
Email: suzanne@thecrystalcaveshop.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Credit Card Payment
In order to make your shopping as easy and secure as possible, we use Pay Pal as our means of payment by credit card. Please note that it is not necessary to create an account with Pay Pal to use this service


Cheque Payment
For those customers who do not want to pay by credit card, you may fill in the details required for delivery and send a cheque to the above address. We will hold goods on order for you for 3 days after you have requested them. If your cheque does not arrive in that time, we cannot guarantee that the goods will still be available.
Goods will be sent once the cheque has cleared into our bank.

Please note that this option is only available for those customers with a UK bank account.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Goods delivered to the UK will usually be sent via Royal Mail First Class Delivery.
The Postage rates we use are as follows

Goods weighing less than
- 100 grams - 90p
- 250 grams - £1.95
- 500 grams - £2.45
- 750 grams - £2.95
- 1kg - £3.45
Orders weighing more than 1Kg will be sent by courier at a cost of £3.95 to UK mainland
ALL ORDERS OVER £100 ARE POSTAGE FREE

I try very hard to keep postage costs to a minimum, so please e-mail me if you think the postage calculation is wrong

For all others, price will be available on request.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days. International orders are generally received in under 20 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges The company is not registered for VAT.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, write to us at the above address
Privacy Policy Crystal Cave on the Web do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm